Player Protection

399be Responsible Gaming —
Our Commitment to Safe & Responsible Gaming

Entertainment on 399be isn't just about winning — playing mindfully matters just as much. We believe every player should enjoy gaming within their own limits and on their own terms.

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Our commitment

6 Core Principles of Responsible Gaming

Spending Limits

On 399be, you can set your own daily, weekly, and monthly deposit limits. Once set, limits take effect immediately and can only be lowered — not increased.

Session Time Control

Extended play sessions can increase stress. 399be's session timer reminds you how long you've been playing so you don't forget to take a break.

Self-Exclusion Benefits

If you feel like you're losing control over your gaming, you can close your account for anywhere from 30 days to permanently. During this period, you will not be able to participate in any games.

Right to opt out of marketing

While self-exclusion is active, 399be will not send you any promotional emails, push notifications, or offers. Respecting your decision is our policy.

Age Verification

399be strictly prohibits anyone under 18 from participating. Age verification is mandatory at registration. Protecting minors is our highest priority.

Professional support

If signs of gaming addiction appear, 399be's support team can help connect you with professional support services. You don't have to face it alone.

Table of Contents
1. What Is Responsible Gaming and Why It Matters

Responsible Gaming means enjoying gaming while staying aware of your financial limits, time boundaries, and mental well-being. Gaming on 399be is purely for entertainment — but like any form of entertainment, it's important to keep the right balance.

Many people assume online gaming is a source of income. In reality, wins and losses are both a normal part of any gaming platform, including 399be, and outcomes are never guaranteed. That's why responsible gaming comes down to: Only play with money you can afford to lose without it affecting your daily life.

399be believes every player has the ability to make their own decisions. To support that, we provide a range of protective tools and resources. Responsible gaming isn't just a policy — it's part of who 399be is.

Keep in Mind

Gaming is for enjoyment — not income. Chasing losses by playing more only makes things worse.

2. Signs of Problematic Gaming

Gaming addiction doesn't happen overnight. What starts as normal entertainment can gradually become a problem. 399be wants you to stay aware early on. If you notice any of the following signs in yourself or someone you know, it's time to take them seriously:

Playing beyond your budget Being unable to stop even after your budget runs out, or borrowing money to keep playing.
Chasing losses Chasing losses by placing bigger bets after a loss, convinced that a win is just around the corner.
Neglecting family and responsibilities Neglecting family, friends, or professional responsibilities because of gaming.
Lying Hiding how much you're playing or losing from family or friends.
Unable to stop Trying to stop but finding yourself coming back again and again.
Emotional Distress Feeling restless, irritable, or anxious when you're unable to play.
Financial trouble Draining savings or struggling to cover essential expenses due to gaming.
Sleep problems Unable to sleep due to thoughts about gaming, or staying up late to play.
Warning

If you notice 2 or more of the above signs in yourself, use 399be's self-exclusion tool right away or contact our support team.

3. Protection Tools at 399be

To support responsible gaming on 399be, we've built a set of practical tools you can activate at any time from your account settings:

Deposit Limit

Set a maximum deposit amount on a daily / weekly / monthly basis.

Time Limit

Decide in advance how many hours a day you'll play.

Cooling-Off Period

Take a temporary break lasting from 1 day up to 6 weeks.

Self-Exclusion

Keep your account closed for anywhere from 30 days to permanently.

Loss Limit

Gaming stops automatically once you've lost a set amount.

Reality Check

Pop-up notifications at set intervals keep you informed and aware.

4. Simple Steps to Set Your Limits

Follow the steps below to start gaming safely on 399be. In just a few minutes, you can set up a secure gaming environment for yourself:

1
Set a Monthly Entertainment Budget

First, work out how much of your monthly income you're comfortable spending on entertainment. Allocate only that amount to gaming.

2
Set a deposit limit in your account settings

Log in, go to Account Settings, navigate to the "Responsible Gaming" section, and set your daily or monthly deposit limit.

3
Enable Session Timer

Set a daily playtime limit and keep your session reminder on. You'll receive a notification when time is up.

4
Enable Reality Check

Set a reminder every 30 minutes or 1 hour to let you know how long you've been playing and how much in BDT you've spent.

5
Review your gaming history regularly

Review your account transaction and gaming history once a month. This gives you a clear picture of your own habits.

5. Self-Exclusion Process

Self-Exclusion is the most powerful responsible gaming tool available. At 399be, you can voluntarily close your account at any time, either for a set period or permanently.

  • Self-exclusion takes effect within 24 hours of submitting your request.
  • If you attempt to open a new account during an exclusion period, 399be will close it.
  • No promotional messages will be sent during self-exclusion.
  • Any balance in your account remains safe and can be withdrawn once the exclusion period ends.
  • Permanent self-exclusion cannot be reversed.
  • Our support team will handle your request with full confidentiality.
Emergency support

If you need help right now, email [email protected] with the subject "SELF EXCLUSION". We will act promptly.

6. Protection of Minors

399be does not allow anyone under 18 to participate under any circumstances. This isn't just a legal requirement — it's our ethical responsibility. Age is verified at registration, and additional proof may be requested in cases of doubt.

If you have children or teenagers at home, we strongly recommend securing your 399be account with a strong password and logging out after each session. Consider using parental control software on shared devices.

  • Verification of age using a national ID card or passport is mandatory at registration.
  • Suspicious accounts are suspended immediately.
  • If a minor is identified, the account will be permanently closed.
  • For device-level parental controls, we recommend using Net Nanny or Qustodio.
7. Help & Contact

399be's support team is always available for any questions or assistance related to responsible gaming. Our team serves in both Bengali and English, and every interaction is kept completely confidential.

  • Email: [email protected] — Response within 24 hours
  • Live Chat: Log in to the platform and chat with us directly at any time.
  • Support Hours: 7 days a week, 24 hours a day
Professional support

Seeking professional mental health support to deal with gaming addiction is a brave and valid choice. 399be's support team can help connect you with relevant service providers.

8. Frequently Asked Questions — Responsible Gaming

Lowering your deposit limit takes effect immediately. However, increasing a limit requires a 7-day waiting period. This delay is intentional — to prevent impulsive decisions.

Your account balance remains completely safe during self-exclusion. For a temporary exclusion, you can withdraw your balance through the normal process once the period ends. For permanent exclusion, our support team will arrange the return of your balance.

Let us know at [email protected]. We will review the account in question and take the necessary steps. All information will be kept strictly confidential. Even if we cannot make direct changes to the account without the member's consent, we will guide you through the right course of action.

Reality Check is an automatic pop-up notification that appears at intervals you set. It shows how long you have been playing and how much you have won or lost during that session, helping you stay aware.

Yes. Age verification is mandatory at registration. If identity verification identifies someone under 18, registration cannot be completed. If underage use is found on an already registered account, that account is permanently closed.

A cooling-off period is a temporary break lasting 1 day to 6 weeks, which lifts automatically when it expires. Self-exclusion is longer-term and stricter — ranging from 30 days to permanent — and cannot be cancelled before the period ends.
Your safety is our priority

Play responsibly, Play for fun

399be has everything in place to keep you protected. Register now and experience gaming the responsible way.

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